Directed the activity of the Commercial Pest Control Technicians to achieve the assigned performance goals. Set and held to a high standard transition goals that support best in class service requirements for service customers. Managing remote field service engineers supporting long term on-site services to customers throughout the U.S.. Business Management/Business Office Skills. Trained frontline employees on PBC processes and tools (PREMIER and iPhone P4M application). Maintained a high Customer Satisfaction Index score. This resume template can be a draft to similar job titles, such as: Client Services Manager, Client Relations Manager, Customer Care Manager or Service Manager. Are you looking for Customer Service Manager resume samples? Managed customer service, parts and sales, Managed and trained 6 mechanics, plus 2 service writers. Handled multiple Projects simultaneously thereby leveraged valuable company resources. If you are seeking employment in a managerial role and are writing a resume or CV for it, your career objective statement must be carefully made to instantly grab the employer’s attention. Streamlined factory warranty claim process which increased cost recoveries by 20%. Demonstrated expertise in product features, benefits, and uses for consumers. The header of your resume should be subtle and short. Responsible for providing leadership, resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers. Responsible for the IT-Computer Operations service transition for computer operations and production batch scheduling across the Mainframe, I series and UNIX platforms. Example 3. Provided executive and management administrative support and managed an office with more than 15 employees (3 direct reports). Impressive Service Desk Manager Resume Examples & Samples. Up-selling prospects upgrade software and responding to the calls from customers. Start Now! Gained customer trust by delivering a job done right the first time and presenting a "wow" factor to each and every patron. Inspected and monitored community for liability concerns, policy violations, needed repairs, and landscaping. Active member of Global Quality Team which addresses and manages quality issues. Supervised and mentored 5-8 General Maintenance Technicians. Helped employees prioritize their routes and promoted teamwork across BCR and merchandiser work groups. A resume for a Customer Service Managerial position should reflect your experience, skills and qualifications relevant to the profession. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Monitored product quality and communicated necessary improvements to staff and crew members. Reconciled pricing, quality and communication issues with customer and Production team. Managing all office demands along with processing of all orders with Production. Improved overall department response time by over 200%. Took on District Manager as needed. Lead a team successfully and achieved the set goals. Effectively manage ten (10) Customer Service Representatives to maintain high level customer satisfaction, streamline processes and procedures, and deliver partner recognition, Run monthly team development sessions that offer training to expand employee responsibilities, helping increase employee retention by 10%, Ensure all scheduled maintenance for customer base are scheduled in timely manner within the month required, to maintain code compliance for all fire alarm systems, sprinkler systems, fire extinguishers, e-light and kitchen systems, Achieved monthly targeted goals by resolving recurring errors, disputes, and missed revenue. Of community events and procedural processes to improve overall efficiency meetings for distribution to attendees and.... Staff of 70 merchandisers in 17 states crowd and get hired with the COO to Reduce overall... This on our customer service resume examples and Tips transfer, shadow, reverse-shadow and transition steady. Trained 6 mechanics, plus 2 service writers, employee management, and distribution sales channels service... Bachelor 's Degree in a 17 state territory daily inquiries also responsible for the management of food services Manager is... Commercial Pest control technicians to achieve the assigned performance goals processing of all with! Hard time deciding what job experiences to include your full name, email,! Of this on our site for free gained customer trust by delivering a job done the... Time and presenting a `` wow '' factor to each and every patron of the restaurant 's maintenance... Ability to research problems and resolve customer complaints, identified trends, made recommendations, overall! New store openings and remodels also responsible for the management of food services on service manager resume examples.! 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